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How We Handle Your Account Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and use our lobby. This policy explains what we gather, how we use it, and the rights you hold over your own data.

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1111bd How We Handle Your Account Information
DATA HANDLING

How We Protect Your Information

We apply technical and administrative safeguards to protect the account data, payment details and activity logs we collect. This includes encryption for sensitive information in transit and at rest, access controls that limit which team members can view personal data, and regular security reviews to identify and address vulnerabilities. We also explain how cookies and similar tracking technologies work on our platform, what choices you have, and how long we keep your records.

Payment Security

When you deposit via bKash, Nagad or Rocket, we transmit your payment instruction over encrypted connections and do not store your mobile wallet PIN or full account credentials. The payment processors handle the transaction authorization, and we receive only the confirmation needed to credit your account balance.

Cookie Use

We use cookies to keep you logged in, remember your language preference, and analyze how visitors navigate the site so we can improve the lobby layout and game loading speed. You can disable non-essential cookies through your browser settings without losing access to core account functions.

Data Retention

We keep account registration details, deposit and withdrawal records, and betting history for the period required under financial record-keeping rules, typically several years after your last transaction. Once that retention period ends, we delete or anonymise the data so it no longer identifies you personally.

Access Requests

You can request a copy of the personal data we hold by contacting support through live chat or email. We verify your identity using your registered phone number or account ID, then provide the information in a readable format within the timeframe allowed under applicable data protection standards.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the personal information we hold, request corrections, ask us to delete your account data after closure, or raise a privacy concern, contact us through the channels below. We respond to data access requests within a reasonable timeframe and guide you through the verification steps required to protect your account.

Live Chat Open the chat widget in your account dashboard to speak with our support team about data access, correction requests, or privacy questions. The team verifies your identity through your registered account before discussing personal information.
Email Support Send your privacy request or data access question to our support email address listed in the account settings page. Include your registered phone number or account ID so we can verify ownership before responding with the information you requested.
Account Settings Log into your account and navigate to the privacy section under settings to review the data categories we store, update your contact preferences, or submit a deletion request after you close your account and clear any pending transactions.

Common Questions About Your Data

We collect your phone number for account verification, a password you create, and any additional identity documents required to comply with financial regulations. When you deposit via bKash, Nagad or Rocket, we record the transaction amount and timestamp but not your mobile wallet PIN.

Yes, after you close your account and clear any pending withdrawals or bonus conditions, you can request deletion of your personal data by contacting support. We retain transaction records for the legally required period, then remove or anonymise them so they no longer identify you.

We analyse activity data to detect unusual patterns that might indicate account security issues, to tailor game recommendations in your lobby, and to understand which features players use most. We do not share your individual betting or gaming history with third parties for marketing purposes.

No, when you deposit funds, the payment provider sees only the transaction amount and our merchant identifier. They do not receive details about which games you play, which sports you bet on, or your account balance after the deposit clears.

Log into your account, go to settings, and update your phone number or email address. For security, we may ask you to verify the change through an OTP sent to your current registered number before the new contact details take effect.

Contact our support team immediately through live chat or email. We will investigate the access logs, temporarily secure your account to prevent further unauthorized activity, and guide you through resetting your password and reviewing recent transactions to identify any discrepancies.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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